Recruitment

Job Title: Customer Service Desk Co-ordinator

Full-time/Permanent Contract 

Job Location: Northampton, Northamptonshire

Salary: Subject to experience

Required experience: Minimum of 1 year Customer Service experience 

 

About Us

This is a pivotal role within the company where the successful candidate will join a small team of co-ordinators to take responsibility for customer enquiries and the deployment of a team of engineers. The day-to-day activities include (but are not limited to) the following: 

• Handle all incoming customer enquiries from the initial communication through to resolution and provide updates at all stages of the request to ensure we are offering the highest level of service achievable.
• To update Customer portals ensuring that Service Levels and Key Performance Indicators are met.
• Liaising with other departments within the business to ensure that Project and Installation work is scheduled in effectively and efficiently to maximise productivity.
• Understands the meaning and value of Customer Service and why it is important to the success of the company.
• Ability to deliver a message clearly and provide all the correct information without being prompted or chased.
• Work with a bespoke IT system that incorporates an electronic engineer’s diary.
• Ensure that all relevant information for a job is captured on the system in a clear and concise manner and passed over to the relevant engineer.
• Ability to be assertive and use initiative when issues do arise and use your extensive customer service knowledge to enhance the customer experience.
• Ability to ensure that works are balanced with resources and that engineers are allocated sufficient workload in line with expected daily targets.
• To seek new and improved working methods that can further streamline the department and provide sales opportunities.
• Record and pass on any sales leads to the relevant Salesperson in a timely manner so that we can exceed our customers’ expectations on response times.
• Produce schedules for customers detailing where and when we will attend site to carry out contractual servicing works.
• To Issue, book in and send work out to the engineer on a daily basis.
• To chase for outstanding worksheets and process worksheets for invoicing.
• To be included in quoting for Small-works quotation following callouts.
• Understands the importance of procuring new/existing Preventative Maintenance Agreements and their value to the company and clients.
• To adhere to all company policies and procedures at all times.
• Prepare and submit accurate invoicing details to the Accounts Department to enable billing to take place in an efficient manner.

Please submit your job application form and/or CV to Emily.Brunero@axisentrances.com

Strictly No Agencies

Job Title: Area Sales Manager

Responsible to: Managing Director

Area Accountable for: Northern Region

Job Summary: To Develop and Build Company Sales for the Group

Salary: Commensurate with experience and a generous target commission package

Location: Home based with accessibility to all major road networks

Company Car: Yes

Estimated Start Date: October – November 2026

 

About Us

Our Three Core Values 

1. The Company
Our customers, and the relationships we have with them, are the key components to our continued success as a business. It goes without saying that without strong and unbreakable customer relationships, the business cannot continue to grow and remain successful.

These relationships are the life and soul of our business and we are all expected to contribute to the success and development of these relationships.

2. The Staff
At the forefront of all our operations, our staff are the amazing people, who make it all happen. We take immense pride in our well trained and successful employees, and the positive impact they have on our business.

Innovation

Axis are the proud manufacturers of the multi award winning Flo-Motion® manual sliding door system that was designed specifically for BDP Architects and installed at the new Alder Hey Children’s Hospital. With a variety of bespoke designs available in 3D BIM models, the Flo-Motion® has now been installed in numerous UK hospitals and specified for many more future builds.

Product Portfolio

Specialising in pedestrian entrances and independently owned, our range of door products includes sliding and swing door systems, are all tailor-made to suit specific applications.

Axis is also the sole UK distributor for Doorson Automatic Doors and Manusa Healthcare Doors. Axis is an active member of ADSA (Automatic Door Suppliers Association) and recommends that all installations comply with EN16005 regarding safety.

Our product portfolio also includes steel doors, low level aluminium facades, curtain wall and manual door sets. For continued progression, we will be introducing new and exciting products in 2026.

Know-how

Axis has extensive knowledge and experience in the Construction and Automatic Door industries, dealing with a wide range of clients in both the public and private sectors. From a central UK operation, Axis offers a complete fabrication, installation and maintenance service.

The Candidate

As an Area Sales Manager, the candidate will have a proven track record within the Healthcare and Automatic Door Industry preferably within a field-based Sales or Account Management role. You must be driven, initiative-taking, ambitious and commercially astute with a passion to succeed. The ability to develop new business is a must for this position.

We will also consider someone from within the industry that is looking to move into a sales position for the first time or a salesperson from another sector - both must have the required attributes for the position with a willingness to learn and adapt.

More importantly, the successful candidate will appreciate and understand the benefits of our Core Values.

The Role

• To develop existing client relationships and identify further streams of revenue
• To seek and develop new business opportunities within your sales territory
• To continue the company’s good standing and reputation within the industry

When you see or hear something that is wrong or not being completed to the highest specification possible do not assume that others will take responsibility. If you feel that something is not possible or undeliverable, please bring to your director’s attention. We will listen as your opinion and insight matters to us!

Responsibilities 

• Ensure that the company meets its customers' expectations regarding the delivery of service

• Be responsive to client and colleague requests

• To demonstrate an understanding of BS7036-0 and EN16005, Industry Codes of Practice for risk assessing and installing automatic doors
• Be able to read drawings and interpret the customer requirements
• Prepare specifications and quotations on an integrated web-based software solution
• Updating the CRM system as required so that the data can be used for future sales and marketing strategies
• Report sales activity and to attend all sales meetings as required
• Achieve quarterly and annual sales targets
• Undertake CPD presentations with clients
• Demonstrate the ability to plan, schedule and manage time
• Liaise and plan with all other departments to ensure delivery of a project
• Offer clear communications & instructions to all stakeholders
• Follow company procedures and always maintain quality standards and practices
• Conduct any new tasks that occur because of development of the department's processes and as directed by the Managing Director.
• Any other duties and responsibilities commensurate with the position

Qualifications and Accreditations

• Educated to college standards - Desirable
• CSCS Card - Desirable
• EN16005 Accreditation - Essential

Experience & Requirements